Frequently Asked Questions

The available methods are shown at checkout and may include online banking (FPX), credit/debit card, PayPal, cryptocurrency and your wallet balance. Prices are in Malaysian Ringgit (MYR) unless stated otherwise.

As soon as your payment is confirmed, the product and licence appear in your account under Downloads and My Licenses. We may also email them to you — please check your spam folder.

Yes. Your downloads, licences and tutorials live in your account, so please register or log in before you check out.

Because our products are digital and can be copied once delivered, all sales are final. We do not refund for change of mind, lack of profit, or incompatibility with your broker or strategy. If you have a technical problem we will help you fix it. Full details are in our Terms & Conditions, so please ask us any questions before you buy.

Enter your coupon at checkout. If it is valid, the discount is applied before you pay and the final price is shown on screen.

Most EAs and indicators are protected by an online licence. Your licence is tied to the conditions on your order — typically the platform (MT4 and/or MT5), the number of trading accounts and computers/VPS, the allowed brokers and the expiry date. You can see all of this in My Licenses.

Log in, open My Licenses and use Register MT Account to add your account number. The EA will only run on accounts registered to your licence.

Choose the platform you actually trade on when you buy — the download and tutorial will match it. Some licences support both platforms; if yours does, you can switch between the MT4 and MT5 tutorial on the tutorial page.

No. Licences are personal and non-transferable. Sharing, reselling or trying to bypass the licence check may lead to immediate suspension without refund.

Changes depend on the rules of the product you bought and may need our approval. Contact support with your order number and we will tell you what is possible.

Go to My Licenses and open Tutorial Setup & Download EA for your product. It has step-by-step guides for PC / Laptop and Android / iPhone, plus your download button.

• Algo / AutoTrading is switched on in MetaTrader and the EA shows a smiley face on the chart.
• The account number you are logged in with is registered in My Licenses.
• Your licence is active and not expired, and you are on the platform (MT4/MT5) it was issued for.
• You followed every step of your product tutorial, including any setting it asks you to allow in MetaTrader.

Still stuck? Send us a screenshot of the chart and the Experts tab.

This is usually because your PC or VPS is missing the Microsoft Visual C++ Redistributable components the robot needs. Every EA download contains a file called Fix Robot Not Working.bat that installs them for you.

1. Open the folder you extracted from your EA download.
2. Double-click Fix Robot Not Working.bat on the same PC / VPS where MetaTrader is installed (right-click → Run as administrator if it does not start).
3. Wait until it shows DONE — it downloads, extracts and installs, which can take a few minutes.
4. Close MetaTrader completely, open it again and attach the robot to the chart again.

This works for both MT4 and MT5. If it shows “INSTALLATION FAILED”, send us a screenshot of that window.

MetaTrader mobile apps cannot run EAs by themselves. The Android / iPhone tutorial shows how to monitor and control an EA that runs on your PC or VPS from your phone.

It is not compulsory, but it is strongly recommended. An EA only trades while MetaTrader is open, so on a home PC it stops whenever the computer sleeps, restarts or loses internet. A VPS keeps it running 24/5.

As a general guide: a Windows VPS with at least 2 GB RAM per MetaTrader terminal, located in the same region as your broker’s server for lower latency. Our VPS guides walk through the setup.

Only up to the number of computers/VPS allowed by your licence (see My Licenses). Running it on more than that is outside the licence terms.

No. Trading forex, gold and other leveraged products carries a high level of risk and you can lose more than your deposit. Our products are software tools, not financial advice. Back-tests and screenshots are for illustration only — real results depend on your broker, spreads, VPS, settings, lot size and market conditions. Please read the full risk disclaimer.

First refresh My Orders and check your spam folder. If the order is still not showing after a few minutes, contact us with your order number or payment receipt.

Use the Telegram or WhatsApp buttons at the bottom of this page. Please include your order number and a screenshot of the problem so we can help faster.