Privacy Policy

01Introduction and Scope

This Privacy Policy explains how EARobot FX (“we”, “us”, “our”) collects, uses, stores and protects your personal data when you use our website, products and services (the “Service”). It applies to visitors, registered users and customers.

We handle personal data in line with applicable data-protection law, including Malaysia's Personal Data Protection Act 2010 (PDPA). By using the Service you acknowledge this Policy. If you do not agree with it, please stop using the Service.

02Information We Collect

Account and identity details

• Name, email address and phone number (with country code)
• Password (stored only in hashed form) or, if you use Google sign-in, the basic profile details Google shares with us
• Billing details you enter at checkout

Order, payment and wallet information

• Orders, products purchased, coupon codes used, invoices and download history
• Payment method type and transaction references returned by the payment provider
• Wallet top-ups, balance and transaction history, and referral activity

We do not store full card numbers or card security codes. Card and bank details are handled directly by the payment providers.

Licence and trading-platform data

When a licensed product runs on your MetaTrader platform, it sends the following to our licence server to verify your licence:

• MetaTrader account number, account type (live or demo) and platform (MT4 or MT5)
• Broker name and trading server name
• Account balance and equity at the time of the check
• A device (PC/VPS) fingerprint, product name and software version
• The IP address of the request and the time of the check

We use this only for licence enforcement, support and abuse prevention. We never receive your trading password and we cannot place or close trades on your account.

Technical and usage information

• IP address and approximate country, browser, device and operating system
• Pages visited, referring page and time of visit
• Language, currency and theme preferences

Communications and content you send us

• Support messages and emails, and the details you submit in forms such as custom EA / indicator requests (including strategy descriptions and files you provide)

03How We Collect Information

• From you, when you register, order, top up your wallet, request a quote or contact support.
• Automatically, through cookies, server logs and the licence check performed by our products.
• From third parties, such as payment providers (payment status), Google (if you choose Google sign-in) and analytics tools.

04How We Use Your Information

• To process orders, issue and verify licences, deliver downloads and provide invoices
• To manage your account, wallet and referral earnings
• To send service emails such as order confirmations, licence details, download links and security notices
• To give support and answer your requests, including custom product quotes
• To prevent fraud, licence sharing, chargeback abuse and unauthorised access, and to keep the Service secure
• To understand how the website is used and improve products, content and performance
• To send promotions and product news, where you have agreed or where the law allows
• To meet legal, accounting and tax obligations and respond to lawful requests

We will not use your personal data for a new, unrelated purpose without telling you or getting your consent where required.

05Legal Basis for Processing

• Contract — to deliver the products and services you order.
• Legitimate interests — to secure the Service, prevent fraud and licence abuse, and improve what we offer.
• Legal obligation — to keep records and comply with the law.
• Consent — for marketing emails and optional cookies, which you can withdraw at any time.

06Sharing of Information

We do not sell your personal data. We share it only with service providers that help us run the Service, and only as needed:

• Payment providers — such as ToyyibPay, Stripe, PayPal and crypto payment processors, to take and confirm payments.
• Email and messaging providers — to send order emails and, where permitted, marketing emails; and internal notification tools used by our team.
• Hosting, security and analytics providers — who store or process data for us under confidentiality obligations.
• Authorities and advisers — where required by law, a court order or to protect our legal rights, and professional advisers such as accountants and lawyers.
• A successor business — if the business is sold or merged, in which case this Policy continues to apply to your data.

07Cookies and Similar Technologies

We use cookies and local storage to make the website work and to improve it:

• Strictly necessary — login session, security and checkout. These cannot be switched off.
• Preferences — language, currency and theme.
• Analytics — aggregated visit statistics such as pages viewed and approximate country.

You can block or delete cookies in your browser settings, but parts of the website (such as login and checkout) may stop working.

08Data Retention

We keep personal data only as long as needed for the purposes in this Policy or as the law requires. In general:

• Order, invoice and payment records — up to 7 years, for accounting and tax purposes.
• Account and licence records — while your account is active, and for a reasonable period afterwards to handle support, disputes and abuse.
• Licence check and technical logs — for a limited period, then deleted or anonymised.
• Support messages — for a reasonable period after the matter is closed.
• Marketing preferences — until you unsubscribe or withdraw consent.

When data is no longer needed, we delete or anonymise it.

09Data Security

We use reasonable technical and organisational measures to protect your data, including encrypted connections (HTTPS), hashed passwords, access controls for our admin tools, restricted storage for private files and rate-limiting on sensitive endpoints. No system is completely secure, so please use a strong, unique password and keep your login details private.

10Your Rights and Choices

Subject to applicable law, you may:

• ask for access to the personal data we hold about you;
• ask us to correct data that is inaccurate, incomplete or out of date;
• withdraw your consent, or ask us to limit how we process your data (this may affect our ability to provide some services);
• ask us to delete your data, except where we must keep it for legal, accounting or fraud-prevention reasons; and
• update most account details yourself from your profile page.

To make a request, contact us using the details below. We may need to verify your identity first, and we aim to respond within 21 days.

11Marketing Communications

If you agree, or where the law allows, we may email you about new products, updates and offers. You can unsubscribe at any time using the link in each marketing email, or by contacting us. You will still receive service emails about your orders, licences and account.

12Children's Privacy

The Service is not intended for anyone under 18, and we do not knowingly collect data from minors. If you believe a minor has given us personal data, contact us and we will delete it.

13International Data Transfers

Our systems are mainly operated from Malaysia, but some of our providers (such as payment, email or hosting services) may process data in other countries. Where this happens, we take reasonable steps to make sure your data is protected to a standard consistent with this Policy and applicable law.

14Third-Party Links

The Service may link to other websites, such as payment pages, brokers, Telegram or WhatsApp. This Policy does not cover them, and we are not responsible for their privacy practices. Please read their policies before giving them your data.

15Changes to This Policy

We may update this Policy from time to time. The latest version will always be on this page with a new “Last updated” date, and for significant changes we may also notify you by email or on the website. Continued use of the Service after an update means you accept the revised Policy.

16Contact Us

If you have any question about this Privacy Policy or your personal data, please contact us through any of the official channels below. We aim to reply within 2 business days.